*[Proceedings of the 2000 ACM conference on Computer supported cooperative work|http://portal.acm.org/toc.cfm?id=358916&idx=SERIES296&type=proceeding&coll=portal&dl=ACM&part=series&WantType=Proceedings&title=Computer%20Supported%20Cooperative%20Work&CFID=74272930&CFTOKEN=89280701]